We’re excited to share that we’re migrating to a new and improved Data Canopy Support Portal to enhance your support experience across all services.
To help you get familiar with the new system, we’ve created a step-by-step PDF guide covering:
✔ Activating your account
✔ Submitting and managing support cases
✔ Resetting your password
Here’s what you need to know:
1. Watch for your activation email
On July 2nd, we sent an automated email from Okta, our multi-factor authentication system, with a link to activate your support portal account. Please check your spam or junk folder if you don’t see it.
If you’ve already activated your account, you can access the new portal here:
👉 https://datacanopy.okta.com/
2. Company-wide access for key contacts
All technical and administrative contacts listed in our system received this email and instructions. If you’d like to review or update your company’s contact list—or if someone should have access and did not receive an invite—please contact us.
Note: Only contacts with administrative or technical roles will be able to submit support tickets and access the portal.
3. Email support is being retired
Effective immediately, support requests should no longer be sent to support@datacanopy.com. All support will now be managed through the new portal, which requires an activated account.
If you have any questions or need assistance during this transition, please contact your account manager or call our service desk at 410-690-4100 for immediate support.
Thank you for your partnership, and we appreciate your cooperation during this transition.
