Total Choice Communications

Case Study

Total Choice Communications is a 23-year-old technology solutions provider specializing in the quick-serve restaurant (QSR) industry, retail car dealerships, and law firms. As a partner of Data Canopy, Total Choice Solutions leverages Data Canopy’s expertise and responsiveness to provide comprehensive IT solutions to their clients.

ClientTotal Choice Communications
IndustryIT Services, Managed Services

CHALLENGE

Total Choice Communications faced several challenges in meeting their clients' diverse needs:

Providing rapid response and solutions for urgent client issues, including cybersecurity threats.

Offering reliable and scalable IT infrastructure solutions for clients in high-maintenance industries like QSR.

Maintaining a strong reputation while relying on partners for specialized services.

Ensuring consistent support and expertise across various client needs.

SOLUTION

Total Choice Communications partnered with Data Canopy to address these challenges:

Leveraged Data Canopy’s 24/7 availability and rapid response capabilities.

Utilized Data Canopy’s expertise to design tailored solutions for complex client needs.

Established a strong working relationship with Data Canopy’s team for seamless communication and problem-solving.

Integrated Data Canopy’s services into Total Choice Communications’ offerings to provide comprehensive IT solutions.

RESULTS

The partnership between Total Choice Communications and Data Canopy resulted in multiple key benefits:

Fast Recovery: The cybersecurity solution was in place within 24 hours, safeguarding the client’s operations.

Client Satisfaction: Total Choice Communications strengthened its reputation by delivering a fast and effective solution during a critical time for the client.

Trusted Partnership: Data Canopy’s willingness to go the extra mile reinforced Total Choice Communications’ trust in their partnership, giving them confidence to rely on Data Canopy for future projects.

Support for Growth: With a reliable partner in Data Canopy, Total Choice Solutions can confidently offer more advanced services to their clients, ensuring long-term success.

  • Rapid response capability for urgent client issues, including weekends and holidays
  • Access to expert resources for complex solution design and implementation
  • Enhanced reputation and client trust through reliable partner support
  • Ability to offer comprehensive IT solutions across various industries